Are you missing out on potential patients because your website doesn’t provide a live chat option?

People want to be able to communicate with you in real-time, but not everyone wants to call your office during your business hours. In fact, an increasing number of people are finding that they prefer communicating through text, with business Insider citing that 59% of consumers would rather avoid talking on the phone with a business.

People like to be able to ask their questions whenever those questions occur to them, and they like that text chat allows them to do that while multitasking. For this and many other reasons, you should consider adding a chat service to your website.

Chat is a great way to screen potential patients

Online chat can provide a way to handle the typical fact-finding questions that often tie up your office staff. People interested in finding out if you take Medicaid or their dental insurance can get their questions answered quickly and easily through chat, saving that phone call to your office for when they want to schedule an appointment.

According to a study by Zendesk, these kinds of questions handled through chat support on a website offered patients the highest level of satisfaction (92%) of any other means.

Don’t know where to start? We can help!

We’re excited to now be able to offer an online chat service to our clients!

With our service, your potential patients will be able to get in touch with a real person 24/7, who can provide answers to typical questions and even get them on your schedule. And, better yet, you’ll only pay for the ones who are qualified leads–no charge for chats from existing patients or insurance questions.

This is a great way to get visitors to your website to move down the path to becoming patients, and it can be a real time-saver for you and your team by qualifying potential patients for you.

Benefits of our Online Chat Service:

  • 24/7 live service – a real-time, real conversation
  • HIPAA compliant
  • Information is customized to your practice
  • No monthly fees
  • No annual commitment
  • Pay-Per-Performance
  • No minimums
  • Chats can be connected directly to your office phone

Additional Featured Options:

  • Exit Pop Up giving your visitors who did not engage in chat one last opportunity
  • Switch the conversation from Chat to SMS Text
  • Reach the Spanish community with your own Spanish version
  • Ability to do your own chats when you have time and rollover to a live agent when you’re busy
  • Add chat functionality to your Messenger on Facebook
  • Add chat functionality to your Facebook Message Us ads

Interested, or perhaps you have questions? Feel free to get in touch with us to learn how chat service can help deliver more qualified, prospective patients to your practice!

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Author: Kathy Jiamboi

Owner of Creativedge Marketing, where growth-oriented dentists find dental practice marketing strategies and advice to take their practice to a new and higher level.

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