Are Your Patients Feeling Under-Appreciated?

Are Your Patients Feeling Under-Appreciated?

It costs more time and money to acquire new patients than to keep the ones you have. A customer feeling they were treated poorly is the #1 reason businesses lose customers.  (Customer Experience Impact Report by Harris Interactive) Although it is important to grow...

What’s the Magic Word?

Appreciation. First a quote from Mother Teresa of Calcutta. “There is more hunger for love and appreciation in this world than for bread.” Isn’t that the truth? We all want love and appreciation. Showing customer appreciation can certainly go a long way in...
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